Three ways to start
From a five-minute self-check to a full diagnostic. Every step is reviewed by Gino Smit personally; nothing goes out automatically.
Workflow Friction Scan
Map friction across six process areas and your decision layer. See where work gets stuck and what the lost time costs, based only on your own answers.
Start the scan →Workflow Check
Send one process that feels slow, fragile or expensive. You get back:
- a swimlane of how it runs today
- the weak points: handoffs, hidden manual tasks, the step that holds everything up
- an improved model and a reusable AI skill
HTD™ Hidden Task Detector
GLO25's diagnostic for leadership teams: are you working on the right question before you spend three months on it? Findings come with evidence and a prioritised plan.
About HTD™ →What hidden work looks like
Four patterns show up in almost every company. Above them sits the decision layer: decisions that wait on one person, have no owner, or keep coming back.
Process mining shows what happens inside your systems. HiddenTask finds the work that never reaches a system. Process mining vs. hidden task detection →
Broken handoffs
Work waits days for an approval or a person. The delay stays invisible until a customer or a deadline hits it.
Assumed processes
Everyone thinks someone owns a step. Nobody does, so it fails quietly.
Undocumented workstreams
Knowledge lives in one head. Holidays, sickness or growth break it.
Legacy processes
Effort goes into output nobody uses: double entry, old reports, extra sign-offs.
From operational reality to measurable value
The same four steps GLO25 uses in every engagement, from a five-minute scan to a full diagnostic.
Reveal
Identify hidden tasks, workflow friction, decision bottlenecks and value leakage.
Validate
Test the evidence, assumptions and financial relevance behind the visible problem.
Prioritise
Turn findings into a short list of decisions and a sequenced plan.
Govern execution
Set owners, metrics, workflow changes and a review cadence, so progress is measurable.
Frequently asked questions
What is a hidden task?
Work that happens, or is assumed to happen, without anyone owning it: a handoff where work waits, a step everyone thinks someone else does, knowledge that lives in one person's head, or a report nobody uses. You rarely see it on an org chart, but you feel it in delays, rework and missed targets.
Who is HiddenTask for?
Owners, leadership teams, investors and founders of mid-market companies in the Netherlands, Spain and DACH who see growth stall, margin erode or execution slip while everyone is busy.
Is the Friction Scan really free?
Yes. It takes about five minutes, runs in your browser and every figure is based only on your own answers. You only share your details if you want Gino Smit to review the result with you.
How is this different from a process audit or an AI tool?
It starts from the decision you need to make, not from a standard programme or a tool. The visible problem is often only the symptom; HiddenTask looks for the constraint underneath, and every finding is labelled as direct evidence, derivation or assumption.
Talk about one workflow
Have a process in mind already, or a question about the scan? Leave your email and Gino Smit replies personally.
HiddenTask is part of GLO25 Project Services, a B2B decision-intelligence consultancy working across the Netherlands, Spain and DACH. GLO25 work is diagnostic and advisory. It is not a formal valuation, audit opinion, or legal, tax, investment or financing advice.